Return Policy
If you are not satisfied with your purchase, you can return it within 7 days of receiving the product.
Conditions for Return:
- Product Condition: The product must be unused, undamaged, and in its original packaging with the invoice.
- Domestic Orders: Returns are only applicable for domestic orders. International orders are non-returnable.
- Damaged Items: If the item was delivered in a damaged condition, you can request a return by providing proof (unpacking video required).
Return Process:
- Return Request: Initiate a return request on our website or app, or contact our customer support team.
- Pick-up: Our courier partner will pick up the product from the address provided.
- Refund Processing: Once we receive the returned item, a refund will be processed.
Return Charges:
- Domestic Orders: Free return pick-up service is provided.
- International Orders: We do not accept returns.
- Exclusions: Refunds exclude any shipping charges paid at the time of purchase.
Refund Policy
- Refund Process: Refunds will be processed once we receive the returned product in our warehouse.
- Timeline: Refunds typically take 7-10 business days to reflect in your original payment method.
- Missing or Empty Parcels: In case of missing or empty parcels, a 360-degree unpacking video is required for claims.