Welcome to Roots & Jewels! We are delighted to have you here. Please read these Terms & Conditions carefully before using our website or making a purchase. By accessing or using our website, you agree to abide by these terms.
1. General Terms
- Handcrafted Products: All products listed on our website are handcrafted and may have slight variations, making each piece unique.
- Policy Updates: We reserve the right to update or change our policies at any time without prior notice.
- Legal Jurisdiction: Any disputes arising from the use of our services shall be subject to the laws of India.
2. Orders & Payments
- Payment Methods: We accept various payment methods, including credit/debit cards, UPI, net banking, and digital wallets.
- Payment Confirmation: Orders will be processed only after successful payment confirmation.
- Product Unavailability: In rare cases, if a product is unavailable after an order is placed, we will issue a full refund.
3. Shipping & Delivery
- Free Shipping: We offer free shipping on all orders over Rs. 449 within India.
- International Orders: Standard shipping charges will apply for international orders.
- Tracking Details: Once your order is shipped, we will share the tracking details via WhatsApp, email, and SMS.
- Delivery Timelines: Delivery timelines may vary based on location and courier service availability.
4. Returns & Refunds
- Domestic Returns: Returns are accepted only for domestic orders and must be requested within 7 days of receiving the product.
- Product Condition: The product must be unused, in its original packaging, and returned along with the invoice.
- Refund Process: Refunds will be processed once we receive the product back in our warehouse.
- International Orders: We do not accept returns or exchanges on international orders.
5. Cancellations
- Order Cancellation: Orders can only be canceled before they are shipped. Once dispatched, they cannot be canceled.
- Refund Timeline: Refunds for canceled orders will be processed within 7-10 working days.
6. Intellectual Property
- Copyright: All content on our website, including images, text, and designs, is the property of Roots & Jewels and cannot be copied or used without our permission.
7. Contact Us
- Customer Support: For any queries, please reach out to our customer support team via email or WhatsApp.